Front Desk Associate - Lake Wales - Polk County - Bilingual English/Spanish
2.
8 Lake Wales, FL Lake Wales, FL Full-time Full-time $16 an hour $16 an hour 1 day ago 1 day ago 1 day ago American Care is Where You Belong Location:
Polk County (Lake Wales) Position Summary The Specialty Front Desk Associate performs a variety of tasks in the Specialty Center such as assisting Specialty Center Coordinator with overall function and quality of service of respective office.
The position is considered a key link between the patient and management by the Specialty Center Coordinator.
Essential duties include providing excellent customer/patient services via phone and in person, making appointments with in-house specialists for patients according to established Center protocols; assist Specialty Center Coordinator in ensuring the specialty centers are providing high quality care.
The Specialty Front Desk Associate is required to make sure that all policies and procedures are followed; and assist with patient growth and retention under the supervision of the Specialty Center Coordinator.
Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring patient or guest inquiries within the specialty center.
Ensures that in house referrals are coordinated in a timely manner.
Creates appointments and encounters for the various specialties.
Retrieves consultations from specialists and properly documents them in IPHES.
Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
Interacts with patients in a courteous, friendly, and caring manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone for in house specialties.
Schedules patient flow in the clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by company requirements.
Keeps patient appointments on schedule by notifying specialist of patient's arrival; reviewing service delivery compared to schedule; reminding specialist of service delays.
Confirms that specialty appointments are available daily and as required by ACI patients.
Comforts patients by anticipating patients' concerns; answering patients' questions; maintaining the specialty center reception area organized.
Ensures availability of patient health information by filing and retrieving patient records.
Must ensure a high level of customer service and deal with difficult patients and patient complaints in a satisfactory manner.
Ensures patient charts are complete and up-to-date.
Scan and upload new patient registration forms and patient information into IPHES.
Verifies eligibility of insurance benefits and obtains authorizations for care.
Schedule follow up and diagnostic test appointments recommended by the Provider/Specialist.
Collects co-payments and fees-for-service (FFS).
Must ensure that coffee, drinks, juices and healthy snacks are always provided to our patients.
Works in a team environment with all co-workers to ensure good quality patient care.
Participates in Patient Centered Medical Home Care Team collaboration.
Supervisory Responsibilities This position has no supervisory responsibilities.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to perform repetitive tasks, repetitive movements of hands fingers such as typing and writing.
The job requires standing up, walking, stooping, kneeling, or crouching.
The employee must be able to remain in a stationary position.
Employee may be required to lift heavy boxes or to use a stepladder to retrieve supplies from high shelves, this will be done by reaching with hands and arms.
Employee will have frequent communication verbally and written.
Must be able to exchange accurate information, demonstrate skills in verbal communication and listening.
The employee will occasionally be required to each with hands and arms, grip, bend a knee, sit for period of time, and stand for long periods of time and lift up to 50 pounds.
Required Education and Experience High School or Technical school education Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described, including related work experience Preferred Education and Experience Bilingual (English/Spanish) Prior administrative or clerical experience in clinical or community-based setting is highly preferred One year of clerical experience or medical office work post-externship This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company.
Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
American Care Inc.
is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs.
American Care Inc, is a drug-free workplace.
Job Type:
Full-time Pay:
$16.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Retirement plan Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Front desk:
1 year (Required) Medical Office Clerical:
1 year (Required) Language:
Spanish (Required) English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Lake Wales, FL Lake Wales, FL Full-time Full-time $16 an hour $16 an hour 1 day ago 1 day ago 1 day ago American Care is Where You Belong Location:
Polk County (Lake Wales) Position Summary The Specialty Front Desk Associate performs a variety of tasks in the Specialty Center such as assisting Specialty Center Coordinator with overall function and quality of service of respective office.
The position is considered a key link between the patient and management by the Specialty Center Coordinator.
Essential duties include providing excellent customer/patient services via phone and in person, making appointments with in-house specialists for patients according to established Center protocols; assist Specialty Center Coordinator in ensuring the specialty centers are providing high quality care.
The Specialty Front Desk Associate is required to make sure that all policies and procedures are followed; and assist with patient growth and retention under the supervision of the Specialty Center Coordinator.
Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring patient or guest inquiries within the specialty center.
Ensures that in house referrals are coordinated in a timely manner.
Creates appointments and encounters for the various specialties.
Retrieves consultations from specialists and properly documents them in IPHES.
Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
Interacts with patients in a courteous, friendly, and caring manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone for in house specialties.
Schedules patient flow in the clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by company requirements.
Keeps patient appointments on schedule by notifying specialist of patient's arrival; reviewing service delivery compared to schedule; reminding specialist of service delays.
Confirms that specialty appointments are available daily and as required by ACI patients.
Comforts patients by anticipating patients' concerns; answering patients' questions; maintaining the specialty center reception area organized.
Ensures availability of patient health information by filing and retrieving patient records.
Must ensure a high level of customer service and deal with difficult patients and patient complaints in a satisfactory manner.
Ensures patient charts are complete and up-to-date.
Scan and upload new patient registration forms and patient information into IPHES.
Verifies eligibility of insurance benefits and obtains authorizations for care.
Schedule follow up and diagnostic test appointments recommended by the Provider/Specialist.
Collects co-payments and fees-for-service (FFS).
Must ensure that coffee, drinks, juices and healthy snacks are always provided to our patients.
Works in a team environment with all co-workers to ensure good quality patient care.
Participates in Patient Centered Medical Home Care Team collaboration.
Supervisory Responsibilities This position has no supervisory responsibilities.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to perform repetitive tasks, repetitive movements of hands fingers such as typing and writing.
The job requires standing up, walking, stooping, kneeling, or crouching.
The employee must be able to remain in a stationary position.
Employee may be required to lift heavy boxes or to use a stepladder to retrieve supplies from high shelves, this will be done by reaching with hands and arms.
Employee will have frequent communication verbally and written.
Must be able to exchange accurate information, demonstrate skills in verbal communication and listening.
The employee will occasionally be required to each with hands and arms, grip, bend a knee, sit for period of time, and stand for long periods of time and lift up to 50 pounds.
Required Education and Experience High School or Technical school education Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described, including related work experience Preferred Education and Experience Bilingual (English/Spanish) Prior administrative or clerical experience in clinical or community-based setting is highly preferred One year of clerical experience or medical office work post-externship This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company.
Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
American Care Inc.
is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs.
American Care Inc, is a drug-free workplace.
Job Type:
Full-time Pay:
$16.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Retirement plan Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Front desk:
1 year (Required) Medical Office Clerical:
1 year (Required) Language:
Spanish (Required) English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
